Terms and Conditions

These Terms of Service apply to all sales via our online shop and do not affect your statutory rights.

1. PRODUCT SPECIFICATION:

Most of the furniture we sell is second-hand, reclaimed and up-cycled. They have been used and loved over many years which only adds to their charm. Please don’t expect to receive an item in brand-new condition. We restore items where necessary and will highlight any minor defects in our product descriptions. If you want more details on any product or have any questions about the condition or suitability of any product, please contact us before purchasing.

By buying from Phoenix Furniture Studio Ltd, you agree to accept the products as they are photographed and described. Once the product has been delivered, Phoenix Furniture Studio Ltd cannot be held responsible for any deterioration or damage through usage, by the recipient.

We reserve the right to withdraw any products from this site at any time and/or remove or edit any materials or content on this site.

We recommend protecting furniture if placing items on painted and varnished surfaces. Whilst the surfaces have been treated with many layers of paint, varnish and oil, we can not guarantee that mugs, glasses or other accessories won’t damage the finish.

All upholstered items comply with current fire retardant regulations.

2. MEASUREMENTS:

Our product descriptions will always include the approximate dimensions of the item however, access for delivery to your room of choice is your responsibility. We cannot be held responsible if an item of furniture cannot gain access to, or does not fit in its intended space. We strongly recommend that you measure all access areas prior to making a purchase

If you would like exact dimensions for an item please contact us before purchasing.

3. PRICES:

All prices exclude delivery.

4. PAYMENTS:

Phoenix Furniture Studio Ltd accepts payment via PayPal. If you don’t have a PayPal account you can also use all major credit cards, via PayPal. We’ve chosen to do it this way to offer you the highest level of protection when making a purchase. PayPal deliver one of the most secure payment platforms in the world. After more than a decade as the leader in online payments, they’ve learned a thing or two about keeping your information safe.

Safeguarding your financial and personal information is one of PayPal’s most important priorities. That’s why they automatically encrypt all sensitive information sent between your computer and their systems, ensuring your information is kept private.

If you want to know the techy stuff…they verify that your Internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). They store your personal information and ensure it’s heavily guarded both physically and electronically. To further safeguard your debit and credit card numbers and your bank account details, they do not directly connect their firewall-protected servers to the internet.

5. DELIVERY:

Unless otherwise stated, the list price shown does not include delivery. Please fill in this form before purchasing to obtain an accurate delivery quote. Please include your full postcode and details of the item you’re interested in. Alternatively, you’re welcome to arrange collection of your item from our workshop in Warrington, Cheshire.

If you are unable to accept delivery of your goods on the confirmed delivery date, we reserve the right to charge you an additional fee for any subsequent deliveries.

If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value.

We don’t currently deliver to addresses outside of the UK.

6. RETURNS AND REFUNDS:

In line with distance selling regulations, I have a 14-day return policy, which means you have 14 days after receiving your item to request a return if the item is damaged, faulty or not as described.

Please note that bespoke and commissioned items do not fall within these guidelines and are therefore non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Buyers are responsible for return costs unless damaged in transit.

To start a return, you can contact us at [email protected]. If your return is accepted, I will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact me for any return questions at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The refund will be for the cost of the order minus delivery. Please remember it can take some time for your bank or credit card company to process and post the refund.

7. WEBSITE:

We make every effort to show every product as accurately as possible but due to limitations and differences between types of display there may be slight colour differences to those displayed.

We endeavour to ensure the accuracy of our website however it is possible some errors may occur. We will make every effort to rectify any errors as soon as possible but we cannot be held responsible.

We are entitled to refuse any order placed by you.

Any material downloaded or obtained from our website is done so entirely at your own risk.

Our Terms of Service do not affect your statutory rights.

8. LIABILITY:

Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply, when accessing or ordering from Phoenix Furniture Studio Ltd website.

In the unlikely event that there is an error in the cost of the goods that you have ordered, we will contact you as soon as possible, but shall be under no obligation to fulfil an order for a product that was shown with an incorrect price.

If you have ordered and paid for a product, where the cost shown on our website is incorrect, for any reason, we will email you to advise that we have not accepted your order and that it has been cancelled and we will make a full refund to the same account that the funds were originally taken from. You will be advised of the correct cost of the product and are able to re-order it, if you wish to do so, as a new transaction.

If you receive goods that are either damaged or defective, or not what you ordered, you must notify us within 48 hours of receiving the order and we will then arrange to refund the costs of the goods and any shipping costs, once returned and received back to Phoenix Furniture Studio Ltd, unless we inform you that the return is not necessary. This does not affect your statutory rights.

We do not accept any liability for any errors and/or omissions contained on our website and reserve the right to change information, prices and descriptions of products listed, at any time and without notice.

We have provided the most accurate representations of each product for sale on the website, though due to a number of varying factors, such as internet browsers etc., we cannot be held responsible or liable for any differences in colour between the image and the actual product itself.

We will not be liable to you or any third party by our withdrawing any product from this site, whether or not that product has been sold.

Phoenix Furniture Studio Ltd cannot be held responsible or liable for your use of any websites that are accessible from this website, as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Phoenix Furniture Studio Ltd.

We cannot be held responsible for any delay in the delivery of your order.

Phoenix Furniture Studio Ltd shall not be liable to you by reason of any representation, or implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs or other claims for compensation whatsoever, which arise out of, or in connection with the use of Phoenix Furniture Studio Ltd website, the sale of their products or their use of resale by you.

9. PRIVACY POLICY:

Unless required to by law, your details will never be passed to a third party for any reason. We will only use your information for the purpose of fulfilling orders placed by you and adding you to our email list to advise you of future introductions, special offers etc.

On placing an order, you will be added to our email list, though should you not wish to receive mailings, please contact us and your name will be removed.

10. COPYRIGHT & TRADEMARK:

All the content on Phoenix Furniture Studio Ltd’s website, which includes photographs, logos, pictures, video, copy and any other materials, represent the copyright or registered trademark of Phoenix Furniture Studio Ltd. The reproduction, modification, copying, circulation or incorporation of any content on Phoenix Furniture Studio Ltd’s website is forbidden, with the exception of copying, printing or downloading material for the sole purpose of using the website in good faith or for non-commercial reasons.

Registered Address:

Phoenix Furniture Studio Ltd (Company number 15737355), Unit A-C, First Floor, The Mill, Rope Walk, Littlehampton BN17 5DG